Refund policy
Last updated: 20 October 2026
Request a return or cancellation
Contact wuqin999@gmail.com or use our contact form. Include your name, order number, checkout email and the items concerned. Please obtain the appropriate return instructions and return address before sending a parcel; contacting us is not intended to restrict a statutory right to withdraw.
Change-of-mind returns
For customers outside the European Union, we accept eligible change-of-mind return requests within 7 days of delivery, subject to any longer rights required by applicable law. Products should be unused, in their original condition, with their packaging and accessories.
European Union consumers
Where EU withdrawal rights apply, you may notify us of withdrawal within 14 days after receiving the goods without giving a reason. Return the goods within 14 days after notifying us. You may inspect them as you would in a shop; a deduction may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Statutory exceptions may apply to goods made to your specifications or clearly personalised; being a special-order item alone does not automatically remove a statutory right.
Return costs and refunds
For a change-of-mind return, you bear the direct return shipping cost unless we agree otherwise or applicable law requires otherwise. Contact us before purchasing a bulky item for return-shipping information. Do not send returns to the business contact address without checking the return instructions.
For EU statutory withdrawal, refunds include the original standard delivery charge; any extra cost of an upgraded delivery method need not be refunded. Refunds are made to the original payment method within 14 days of withdrawal notification, although reimbursement may be withheld until the goods or evidence of their return are received, where permitted. For other approved returns, we inspect the returned goods and confirm the refund status. Payment-provider processing times may apply.
Damaged, faulty or incorrect goods
Contact us promptly with your order details and photos of the product, packaging and shipping label. Reporting transport damage within 48 hours is helpful, but this does not remove or shorten statutory rights. Where we are responsible for a defect, incorrect item or shipping damage, we will provide an appropriate remedy and cover the necessary agreed return costs in accordance with applicable law.
Order cancellation
Contact us as soon as possible if you want to change or cancel an order. Whether dispatch can be stopped depends on its status. A dispatched order may need to follow the return process; this does not remove an applicable withdrawal right.
Legal guarantees
Nothing in this policy excludes mandatory consumer rights. EU consumers buying new goods generally have a minimum two-year legal guarantee for goods that are faulty or not as described. Any additional commercial warranty must be expressly confirmed and does not replace statutory rights.